Submit a ticket
Tell IT what's going on — the more specific, the faster it gets sorted.
Your name *
Email (optional, but recommended)
Department
Location *
KL HQ
Penang Site
Remote / WFH
Other
Category *
Choose one…
Hardware — Laptops, desktops, monitors, peripherals
Software — Installs, updates, licence requests
Server — Synology NAS, file storage, backups
Network & Internet — Wi-Fi, LAN, connectivity
Email — Incoming, outgoing
Account & Access — Passwords, permissions, new accounts
Printer — Printing, scanning
AV & Meeting Room Equipment — TV, camera, microphone, speaker
Other — Anything that doesn't fit above
Priority *
Low
Minor annoyance, no rush — a few days is fine
Medium
Slows down your work, but you have a workaround
High
Blocking your work today, no workaround
Critical
Multiple people down, or a security/safety issue
Subject *
What's happening? *
Skip passwords and other sensitive details here — IT will follow up directly if needed.
Submit ticket